Dear Beerud,
It is almost 6 years since our following e-mail exchange ( - and our face to face meeting in your office )
But, all along, I have followed the remarkable progress of Gupshup in news papers
In today’s Business Line, I came across the following report :
Gupshup launches new auto bot builder powered by GPT3 to build chatbots
Conversational engagement platform Gupshup on Wednesday launched its Auto Bot Builder, a tool that applies the power of GPT-3 – the latest generative AI technology developed by OpenAI – to automatically build advanced chatbots for specific enterprise requirements.
Auto Bot Builder uses the GPT-3 LLM (Large Language Model) and tunes it with a proprietary enterprise knowledge base and domain expertise, resulting in a chatbot specialised to an enterprise, unlike ChatGPT, which is a general-purpose chatbot. This will enable enterprises to incorporate the latest advances in AI technology, in a no-code environment, into their conversational experiences to substantially enhance their customer engagement.
The company claims that the bots built by the new tool can virtually handle any natural-language query posed by the user and provide meaningful responses in almost all scenarios. Businesses can build these chatbots for each stage of the customer lifecycle including marketing, commerce, and support. Use cases include marketing offers, lead gen, product discovery, product recommendations, shopping advice, troubleshooting, customer support, etc.
The new bot builder will reduce the time and effort it takes to create conversational journeys, enabling enterprises to develop more journeys faster for use cases across the entire customer lifecycle, the company said.
“GPT-3 represents a massive improvement in language and conversational abilities. We’re excited to help enterprises harness the power of LLMs to enhance their customer experience. Gupshup is always among the first to bring the latest technology to enterprises. This is just the beginning of a new wave of innovation, and we expect to rapidly roll out more advanced capabilities,” said Beerud Sheth, CEO of Gupshup.
With the Auto Bot Builder tool, a user can “instantly build” a chatbot using content from their website, documents, message logs, product catalogues, database, and other corporate systems of record. The tool accepts the content of any size, processes it and fine-tunes the Large Language Model (LLM) to the specific context. Auto Bot Builder is capable of handling really large content sets, which need special pre-processing.
For industry-specific use cases, Gupshup has also developed instances based on its proprietary training data and domain expertise that provides an even greater head-start in developing high-quality enterprise-specific conversational experiences.
Gupshup offers a single messaging application programming interface (API) for over 30 channels across voice, text, and chat to enable businesses to create frictionless conversations with their customers. It serves verticals including banking, insurance, e-commerce, retail, gaming, and healthcare.
Congratulations for this innovation which will help , not only businesses but also “ Individuals “ who wish to create their “Online Personal AI Agent “ , which can engage in a chat with all visitors
I am in the process of building one and hope to launch it by end Feb 2023
If desired, I would be happy to send you a link when launched
Regards,
Hemen Parekh
hcp@RecruitGuru.com / www.hemenparekh.in
Dear Beerud,
Just came across following news report in today’s Business Line :
Gupshup may opt for US listing next year
At one place, it reads :
Gupshup entered the unicorn club in April……….
Congratulations and wishing you lots of luck
With regards,
Hemen Parekh
hcp@recruitGuru.com / www.hemenparekh.in
PS :
Following might interest you :
At long last : BHIM to get a voice ? ( 22 July 2021 )
Dear Beerud,
From: Hemen Parekh [mailto:hcp@recruitguru.com]
Sent: 23 April 2017 16:30
Subject: Thank You : Beerud
Thank You : Beerud
Thank you for your offer through following email ( Sun 23-04-2017 / 00:30 ) :
Sub : BHIM 4.0: conversational apis
Hemen-bhai ,
We'd love to enable conversational interface for BHIM. As you mentioned in your post, we're one of the global leaders in bots and partners with Google. We're talking to NPCI, but let me know if you have any other contacts.
Keep up your blog ! Enjoyed reading it.
--
Beerud Sheth
Chief Executive Officer
The leading bot platform
Dear Beerud :
For the first time since independence, we have a Government ,
· whose Ministers / Secretaries listen to the suggestions given by ordinary citizens
· which accepts and implements suggestions, strictly on “ Merits / Benefits “, without need for “ Contacts “
I will persevere to “ Influence the Policy Makers “ to follow the Road-Map ( leading up-to BHIM V 10.0 ) that I have suggested in my following blogs ( sent as email to all the Policy Makers ) :
------------------------------
BHIM , the Unstoppable ( 14 April 2017 )
{ https://myblogepage.blogspot.
------------------------------
A Beerud named BHIM ? ( 17 April 2017 )
{ https://myblogepage.blogspot.
------------------------------
While we await for NPCI ( National Payment Corporation of India ) officers to discuss voice-activated BHIM V 4.0 , with you , I would like to pose another challenge !
Based on the concept outlined in VotesApp ( 18 Aug 2013 )
{ http://www.hemenparekh.in/
( mobile app for replacing millions of EVM-Electronic Voting Machines ) ,
do you think it is possible to enable 800+million Indian voters to cast their votes ( for Lok Sabha / State Assemblies / Municipal elections ) , through a chat-bot called “ VoteBot “ ?
VoteBot would consist of :
· CommissionBot……( representing Election Commission of India )
· VoterBot………………( representing an India Voter )
These will transact business as follows :
------------------------------
· CommissionBot
“ Kaun election me vote karnaa hai ? Lok sabha , ya tumhare pradesh ki vidhaan-sabha , ya tumhare shahar ki municipality ? “
· VoterBot
“ Lok Sabha “
· CommissionBot
“ Pucca ? Lok Sabha ke liye vote karna hain ? “
· VoterBot
“ Han ji ! Lok Sabha ke liye vote dalna hai “
· CommissionBot
“ Kaun si party ko vote dena hai ? “
· VoterBot
“ Muze BJP ko vote dena hain “
· CommissionBot
“ Pucca ? Fir se boliye , kis party ko vote dena hain ? “
· VoterBot
“ BJP ko dena hai “
· CommissionBot
“ Tumhara vote BJP ke khate me jamaa kar diya hain aur tumhare mobile number pe
confirmation SMS bhi bhej diya hain “
If you say :
“ No problem ! Can be done in 8 weeks , with biometric id verification of Iris / Speech / Finger and of course , linked with Aadhar as well ! “ ,
then Election Commission need not order 1.6 Million V-VPAT ( Voter Verifiable Paper Audit Trail ) devices , costing Rs 3173 Crore !
That apart , Lok Sabha election can be conducted in just ONE DAY !
23 April 2017
www.hemenparekh.in / blogs
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