Hi Friends,

Even as I launch this today ( my 80th Birthday ), I realize that there is yet so much to say and do. There is just no time to look back, no time to wonder,"Will anyone read these pages?"

With regards,
Hemen Parekh
27 June 2013

Now as I approach my 90th birthday ( 27 June 2023 ) , I invite you to visit my Digital Avatar ( www.hemenparekh.ai ) – and continue chatting with me , even when I am no more here physically

Tuesday 3 March 2015

RE: Welcome your guest with automated IVR


Dear Sir,

To promote your service , you may consider using online Marketing Message blasting service of


That would allow you to blast your message to approx  5,716  Indian Companies engaged in ,

Hospitality / Hotels / Restaurants / Resorts

You can send your Message with just ONE CLICK of your mouse , to ALL of these companies , from our page ,


If there are any questions , feel free to phone me on 0 - 98,67,55,08,08

with regards ,

hemen parekh


From: YSS [mailto:seoindia87@gmail.com]
Sent: Tuesday, March 03, 2015 2:25 PM
To: contact@recruitguru.com
Subject: Welcome your guest with automated IVR

yss


 Swagatam 

A Simplified Hotel Information System
The need for a human operator to handle a high volume of repetitive phone calls is a thing of the past. Today, Computer Telephony Integration (CTI) leverages the power and versatility of computers to enhance a phone system. The automated applications provide callers with the information they require-many times without having to speak to a Front Desk Executive or telephone operator.
Swagatam IVRS is designed to meet the growing need for a comprehensive information system to cater a Hotel administration. It is a vital software tool for any Hotel or Hospitality unit for handling frequently requested information. The information request may come from either the regular visitor/guests, Business Travelers, Tour operators or from the peoples who are interested to use the hotel facilities. A typical Hotel information request may be in the form of the following:
) Hotel Information &Facilities provided.
ü  Location & Rout info.
ü  Distance from Airport/Railway station/Bus Stand.
ü  Options to Reach Hotel.
ü  Check in and check out Timings.
ü  Facilities like, spa, gym, play stations, sports available (pool table, snooker, etc.).
ü  Party halls, Business Auditoriums/conference room with video facility, etc.

) Tariff& Room availability Information Services.
ü  Different Tariff announcements.
ü  Rooms, there facilities.
ü  Availability of rooms, halls.
ü  Any special Discount Announcement.


) Book on phone Service.
ü  Room booking on phone.
ü  Check in time with date.
ü  Meal Oder Booking.
ü  Pick & Drop Booking from Airport/Railway station/Bus stand.
ü  Cab booking for site scene, City travel, etc.
) City Info Service.
ü  Places to visit in city.
ü  Historical places.
ü  Emergency contacts, Hospitals, Trauma centers, Police Stations etc.
ü  Famous Food joints, Restaurants info.
ü  Markets, Famous/must buys products like handloom stuff etc.

Special Features of Swagatam IVRS.
) Automatic Time based Welcome Massage play.
ü  Good Morning, Afternoon & Evening.
) Personalized Welcome for Regular guests/Visitors.
ü  Welcome by name.
) Auto Booking for Regular Guest/Visitor on the basis of their preference.
) Auto Dial Out system.
ü  Personal Greetings for VIP guests, regular Visitors guests on their birthdays, anniversaries etc.
) Voicemail System in the rooms.
ü  Peoples can leave messages for the guest if they know the room number.
ü  Guests can hear those messages once they are in room.
ü  Auto Deletion of the messages at the time of check out.
ü  Auto Wake – up calls.
ü  Auto Reminder Calls.
  Short Message Service (SMS) Module.
          Can be integrated with GSM gateway or URL link for adding SMS facility in the Hotel.

There can be more customized applications which can be developed depending on the specific need of a Hotel. Swagatam IVRS is a flexible CTI (Computer Telephony Integration) solution with a built–in application generator program. Hotel management can find this tool very user friendly to handle the Front Desk/Reception queries which are frequently asked by guest of a Hotel. This tool can also act as a Management Information System in a Hotel for strategic decision-making when the captured data are displayed in form of standard reports. YSS IT Services & Solutions Pvt. Ltd is your solution partner in developing & implementing this comprehensive but simplified Hotel Information System.

Databases Supported

Many applications require a database interface with an IVR system. Swagatam provides emulation and links to many databases such as MySQL, Microsoft Access, dBase, FoxPro, MS-SQL Server, ODBC, Informix, Oracle, and many others. Data runs between the IVR system and the database application through specific variables.
Extra Modules of the Swagatam IVRS

Fax Support

The Insight software has full support for the fax technology provided by the Intel Corporation. The software can make use of the same phone line for voice and fax.

Call Bridging

Call Bridging is a technique where a call arrives on one telephone line and goes out on another telephone line. This feature is useful for digital trunks and other situations where the phone company does not provide the call transfer feature.

Caller ID Support

The Insight software makes full uses of the Caller ID. It logs the all the calls received with the associated Caller ID’s. It can also log the touch-tone keys the caller presses for further analysis.

Text to Speech

As an option the IVR system can effortlessly speak e-mail messages. The system can read product descriptions, names, addresses, news articles, and much more.

Voice Recognition

Voice Recognition modules recognize words, names, spoken letters and numbers. Callers can spell names, order products, and enter account numbers or zip codes, all without pressing the phone keys, just talking.


Software Features

Some of the features of the software are as:
Ø  Based on Digital telephony hardware and MS-windows operating systems.
Ø  Interfaces with the Internet Electronic Mail Systems.
Ø  Reporting capabilities.
Ø  Immediate call answering.
Ø  Call statistics on screen.
Ø  Online hard disk De-fragmenting can be done.
Ø  Remote diagnostics and support.
Ø  Graphic User Interface for centrally controlled system.


About Us:
YSS IT Services & Solutions Pvt. Ltd., specialized in Telecom & IT Solutions. With the expertise and experience over 10 year, YSS team is creating innovative, bullet-proof communication and IT software, providing customers a peace of mind along with the customized and complete solutions.
For Information Contact:
Contact us for all kinds of CTI solutions like Voice Mail, IVR, Fax on Demand, UMS etc. We guarantee to have a product to suit your computer telephony needs.

yss
One Stop Solution for all your IT Needs
YSS IT Services &Solutions Private Limited.
D-- 25 Sector-7,
Noida (Near Metropolitan Hotel)
PIN. 201301, Uttar Pradesh, India
Phone. +91-7065759555

No comments:

Post a Comment