Voice Payments in Local Language : Seven Year Journey ?
Context :
AI4Bharat: Enabling voice payments in local languages to bridge eDivide
( 12 June 2023 )
Extract :
This technology is expected to significantly help feature phone users get the benefits of digital railroads such as UPI. The NPCI , the platform for operating retail payments and settlement systems in India is working with AI4Bharat , an open source language Artificial Intelligence ( AI ) based at IIT – Madras, to facilitate VOICE – BASED MERCHANT PAYMENTS , as well as PEER – TO – PEER TRANSACTIONS in LOCAL LANGUAGES
This technology will significantly help feature phone users get the benefit of innovations such as UPI
There's a painful IVRS and as per a study, to transfer Rs 100 you need to press buttons 52 times on the phone to transfer money to a contact. I mean 'press 1 for English', 'press 2 for account number', then some confirmation
Across India, people speak in different ways. AI4Bharat is working on the technical component which can recognize a voice in an Indian language and identify entities
My Take :
Ø Google Can Read Your Mind ? ………………………. 09 Dec 2016
Extract :
Dear Shri Amitabh :
Like you ( and of course , Shri Modiji ) , I have a great faith in the ability of Indian software engineers ( local or NRI ) to come up with revolutionary solutions / innovations !
Just ask Sundar Pichai , Sam Pitroda , Satya Nadela , Sachin Katti , Pranav Mistry , Sanjay Sarma , Nandan Nilekani etc , if they will help implement the following :
* Buyer buys something worth Rs 100 from a shopkeeper
* Buyer and the Seller , look into their own mobile-cameras ( of smart phones
loaded with M-Rup ) for biometric Aadhar identification / linked to Jan Dhan a/c
* Seller speaks in his mobile : " Muze Sau Rupiah dedo "
* Buyer speaks in his mobile : " Inko Sau Rupiah dedo "
* Message flashes in the mobile screen of Seller : " Tumhare account-me Sau Rupiah
Jamah ho gaya / GST bhi kaat ke Sarkar-ko bhej diya "
* Message flashes in the mobile screen of Buyer : " Tumhare account-se , Sau Rupiah inko
Bhej Diya . Abhi balance me teen sau sath rupiah bacha hai "
I request all concerned , not to insult our engineers / scientists / geeks , by doubting if such SIMPLIFICATION ( based on day to day spoken language ) is possible
Doubting Thomas may want to look up ... PILOT
{ http://www.waverlylabs.com/ }
This is the only way rural India can bypass the Jurassic Age of Plastic Cards to usher into a CASH-LESS society !
------------------------------
Dear Shri Amitabh Kant :
While congratulating you - and your entire team of dedicated professionals - I request you , not to stop with launch of AEPS mobile app
Please, do come up with a version which enables millions of not-so-savvy Indians to just give a " Voice based Instructions " to AEPS app , for all of their Digital Payment transactions, in language of their choice
This is how BARD compared the two methods :
Feature | Smart Phone | Feature Phone |
Method of payment | UPI | UPI |
Language | Hindi | Hindi |
Ease of transaction | Easy | Easy |
Relative advantages | More convenient for people who are not comfortable typing | More affordable |
Both methods of voice payments use Hindi as the language of communication. They are also both relatively easy to use. However, there are some key differences between the two methods.
Smartphone users can make voice payments using their UPI app. This is a convenient option for people who are already familiar with using UPI. However, it can be expensive to purchase a smartphone and pay for data plans.
Feature phone users can make voice payments using a new technology called AI4Bharat. This technology is still in development, but it has the potential to make voice payments more affordable and accessible to people who do not have smartphones.
Overall, both methods of voice payments have the potential to make it easier for people in India to make digital payments. However, the relative advantages of each method will depend on the individual user's needs and preferences.
Here is a more detailed comparison of the two methods:
Smartphone
· Pros:
o Convenient for people who are already familiar with using UPI
o More secure than cash or cards
o Can be used to make payments anywhere there is a UPI-enabled merchant
· Cons:
o Expensive to purchase a smartphone and pay for data plans
o Can be difficult to use for people who are not familiar with UPI
Feature Phone
· Pros:
o More affordable than a smartphone
o Does not require a data plan
o Easy to use for people who are not familiar with UPI
· Cons:
o Still in development, so it may not be available in all areas
o Not as secure as a smartphone
o Can only be used to make payments at merchants that have a voice-enabled UPI terminal
Ultimately, the best method of voice payments for you will depend on your individual needs and preferences. If you are looking for a convenient and secure way to make digital payments, a smartphone is a good option. If you are looking for a more affordable and accessible option, a feature phone may be a better choice.
With regards,
Hemen Parekh
www.hemenparekh.ai / 15 June 2023
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