Dear
Congress Friends,
You
have invited suggestions from citizens re Congress
Manifesto for 2019 General Elections
In
this regard , I request you to look up :
Citizen’s
Charter of Demand
I
believe , Congress can get the citizens to believe in its promises ( to be
incorporated in its manifesto ) , if :
# These are clearly worded in a language that
ordinary citizens can understand / align with
#
These are “ Quantifiable / Measurable “
targets for implementation of which , a SPECIFIC PERSON ( eg : a
Minister ) or a SPECIFIC
MINISTRY / DEPT / AGENCY , is made responsible / accountable
#
For each promise , a definite TARGET DATE is fixed
for its accomplishment
#
An independent THIRD PARTY is asked to measure the
ACTUAL ACHIEVEMENT against the set target ( no more
, “ your word against mine
“ )
#
These results ( target vs actual
achievements ) are regularly published on a web site
With
regards,
Hemen
Parekh
Andheri
- Mumbai
(
M ) 98,67,55,08,08
Following
are just some illustrations of OBJECTIVES set in an industrial organization :
Management by
Objectives
--------------------------------------------------------
17 July 1970
1. FINANCE OBJECTIVES :
a) Reduce by 2 days - 6-day time lag in preparation of
division cost reduction reports using an agreed upon follow-through system.
b)
c) Achieve an average age of accounts receivable not to
exceed 25 days.
d)
c) Restrict bad debt losses to
less than 3% of reporting non-defense sales.
e) Improve margin by 15% with same revenues but reduced cost
of 30%.
f)
e) Increase 15% the working cash
required in each of three banks at the end of the year by holding inventory levels
at 80% capacity.
g) Complete training of three replacements for key positions
in accounting section by next June.
h)
g) Complete study and construct
index of expense trends for all departments for the past 5 years and project
anticipated expense of future at annual intervals. Set 10% reduction targets
from this projected expense trends.
i) Collect ten suggested cost –reduction ideas per month
from each of six operating managers.
j)
i)
Complete write-up and acceptance of company
cost-reduction manual and distribute to all members of management within 2
months.
ii)
k) Install five suggestion boxes in five company locations
to collect employee suggestions for cost reduction in their job procedures.
l)
k) Collect from six operating
managers’ long distance telephone call analysis and recommendations for control
of number, types, and cost of calls.
m) Reduce dollar value of cost of returned material credits
from an average of $20,000 per month in the preceding year to $15,000 per month
in the coming year.
n)
m) Reduce current debt to
tangible net worth position to 35% for proposed creditor portfolio.
o) Reduce fixed assets to a level not to exceed
three-quarters of the tangible net worth in the next 2 years.
p)
o) Improve profits to payroll
margin from 5% to 10% within the next four profit sharing quarters.
2. MARKETING OBJECTIVES :
a) Implement proposed system B for processing and expediting
the filling of back orders at the rate of 10 per month until 90% of back orders
are filled. Reinstate system A when back –order level is reached.
b)
c)
Increase sales revenues of a new product
15% within 12 months by concentrating existing expense levels of promotions in
New Delhi
d)
e)
c) Increase merchandise turnover
in store from 4 to 6 within the current fiscal year.
d) Hold sales expense this
coming year to 5% of total sales while increasing sales manpower 10%.
f) Secure 100% distribution in markets D,E, & F of
district 3.
g)
f) Convince three
wholesalers to introduce new merchandising under a prearranged monthly
schedule.
h) Increase occupancy ratio in hotel rooms from a yearly
mean of 65 to 85% while maintaining rate structure.
i)
h) Complete training program A
for all district representatives to assure readiness for distributing product Y
at the first of the year.
j) Reduce average handling time of customer statements by
10%.
k)
j) Complete painting of
ten trucks with new advertising campaign within 1 month.
l) Complete 75% follow-up calls of new inquiries within 3
days of initial inquiry.
m)
l) Reduce number of
customer complaints on commercial business from 22% to 10% of orders billed.
Dollars of settlement should not exceed 5% of total commercial billing.
m)Improve sales per employee to $ 25000
during the next 5-Year profit plan.
n) Achieve percentages of sales to consumer, industry and
government from 20, 28, 52 to 30, 35, and 35 respectively.
o)
p) Complete a strategy statement within 3 months for giving
two new segments of the market brand X image to be introduced next session.
3. RESEARCH & ENGINEERING OBJECTIVES:
a) Decrease research effort ratio of feasible marketing
ideas to actual marketing products from 10 to 5 within the coming fiscal year.
b)
c) Complete design and development of new prototype in 14
months within cost of $140,000 without farm-out work to vendors.
d)
c) Complete product design
specification for product M within budgetary period.
e) Supply three new products to marketing within the coming
fiscal year with forecasted sales not less than Rs. 15 million.
f)
e) Get approval from three
departments of production, plans for customer, costs, and schedule within 3
months.
g) Complete PERT layout for contract B within the
pre-budgetary planning schedule.
h)
g) Complete value analysis job
plan for three engineering sections during operating quarter.
i) Increase diversification program with development and
introduction of 5 new products within the small product line.
j)
i)
Complete literature and patent search by
end of year for five patentable ideas useful in entering new markets K, L and
M.
ii)
k) Reduce research investment pay-out time from 3 to 2
years.
l)
k) Improve research know-how in
section B by increasing Ph.D. Hires by 20%.
m) Reduce the R&D budget as per cent of net sales from
4.5 to 3.5 in the next 5-year profit plan while maintaining services and new
product development.
n)
m)Maintain lead competitor’s position in
market with four new product introductions in the next 5 year profit plan.
4. PRODUCTION OBJECTIVES :
a) Reduce frequency of lost time injuries from 21 to 6
million man hours within 6 months of installation of new safety awareness
program.
b)
c) Maintain overtime hours at the level of 5% of scheduled
hours while completing emergency work program A.
d)
c) Reduce cost of pump and
engine repairs from $10,000 to $5,000 per year per mechanic.
e) Maintain a once-a-day contact with all subordinates at
their work stations and hold a once-a-month work appraisal meeting in office
with all subordinates.
f)
e) Complete construction of
5,000 sq. ft. 2-story approved addition to existing plan within cost of Rs 45
lakh by spring of next year.
g) Master ten techniques in work simplification as related
to machine shop operations through a 6-month by monthly cost reduction meeting
for machines shop supervisors.
h)
g) Reduce clerical labour costs
in 3 departments by Rs 50,000 with the installation of a data-processing system
whose leasing and operational costs are not to exceed 50% of the projected
savings.
i) Reduce weld rejects of Hy-80 steels from 6% to 3% of all
plates in assembly S.
j)
i)
Maintain total heat losses at 5% of total
heat transferred when changing from system A to system B.
ii)
k) Deliver 16 units per day for less than Rs 45.00 unit cost
to shipping point B.
l)
k) Reduce inventory lead time
from 3 weeks to 2 weeks while maintaining customer services.
m) Reduce obsolete items and all adjustments to inventory to
6% of commercial sales dollars.
n)
m) Complete master schedule of sales and
inventories for fiscal year 19xx to reduce stock –out frequency rate to 2½.
o) Complete by next year a vendor rating system to maintain
price, delivery, and reliability at or below an index established for the past
5-year record.
p)
o) Achieve for the machine shop a process layout by 19xx to
reduce material-handling costs to 22% of manufactured costs.
p)
5. PERSONNEL OBJECTIVES :
a) Select five candidates in the third quartile from 25
trainees successfully completing supervisory training, These candidates to be
temporarily appointed for 6 months at the new division.
b)
c) Reduce cost of recruiting each engineer from Rs. 200 to
Rs. 1000 while meeting requisition totals and dates.
d)
c) Complete preparation for
labour negotiations by apprising all management personnel of needed contract
changes; hold bi-monthly meetings for discussions and conduct two simulated
labour bargaining sessions to gain insights on strategy.
e) At a cost not to exceed Rs 15,000 conduct a sampling
survey of the company’s hiring image in three adjacent labour markets.
f)
e) Complete for distribution at
the end of month x a 20-page, 10 topic industrial relations policy manual for
newly hired employees.
g) Decrease termination rate of clerical employees from 25
to 14 per cent.
h) Increase outside correspondence answered from 25 to 75
per cent within 24 hours.
i)
h) Read 12 new books in
management by the end of a year at the rate of 1 per month.
j) Complete course in statistics within the next semester
with a grade of B or better.
k)
j) Set up and validate 5
standards of qualifications for new hourly employees.
l) Complete within 3 months an attitude survey of labour
management relations among all employees within cost of Rs 18000.
m)
l) Reduce frequency of
grievances by the end of the year from an annual average of 35 to 20.
n) Complete planning, organization, and installation of an
employee suggestion system at the start of next year’s cost-reduction program.
o)
n) Complete training by December
19xx of 600 supervisors in 2-day seminars on managing by objectives.
o) Reduce absenteeism record for
next year from 8 to 5 per cent.
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