Dear Amitabh :
Just read your article ( Need for Speed / Eco Times )
Where you have listed various advantages of tying up
with Japan for the bullet train project
Among these , one that caught my eyes , is :
“ The high speed train will act as a huge social and
psychological change act – it should change the mind-set of Indians ,
particularly the Railways, and teach them the art of excellence , safety ,
punctuality and perfection “
Having travelled from Osaka to
Tokyo in a bullet train in 1982 , I
have experienced what you say
Just two examples :
·
When
I purchased the tickets , the man at the ticket-counter told me :
“
Your train is at 8:36 am . And since there are trains running every 3 minutes
apart , please do not go by what time your wrist-watch shows . Just go by the
indicator on the platform “
·
On
the platform itself , were drawn white parallel lines , where the passengers
were required to stand in queues . When the train pulled in , all compartment
doors , precisely lined up with those queues , with an accuracy of inches
! No scramble !
Dear Amitabh :
You may also find interesting my following letter ( individual copies in English and Marathi , to 7500 employees of L&T
Powai works ) , which I wrote in 1981
( when , I was General Manager – Powai )
With Regards,
hemen
parekh
(
M ) +91 - 98,67,55,08,08
Thursday,
1 October 1981
LAND OF THE RISING SUN
|
Synopsis:
Communication For
Productivity
Letters written to some 7500
Workers / Managers / Union Leaders, following a period of strike / Go slow /
Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This
direct / open / honest communication led to a remarkable atmosphere of
trust between Workers and Management, which, in turn, increased productivity
at 3% per year (ave).
|
1
Oct 1981
To:
Dear Friends
Japan is called the "LAND OF THE
RISING SUN" although strictly speaking it is the
Soviet Russia
which greets the new day every morning !
But Japan has already overtaken Russia to become the second
largest economy in the World - next only to America.
Many experts believe that Japan will soon
bypass America to become the strongest industrial society in the
world.
What is the secret of Japan's success
?
Almost every country is trying to find out if there is
some "MAGIC FORMULA" which the Japanese seem to
have mastered. From all over the world,
dozens of delegations have gone to Japan in search of this "MAGIC FORMULA".
What they have found out is that there is no single
simple formula
!
BUT ONE THING HAS BECOME CLEAR - THAT THE JAPANESE PEOPLE THINK OF THEIR COUNTRY FIRST.
THEN THEY THINK ABOUT THEIR COMPANY AND ON SOME RARE
OCCASIONS, WHEN A JAPANESE THINKS ABOUT HIMSELF, HE
ALMOST FEELS "GUILTY" TO BE SO SELFISH '.'.
And that makes Japan work.
Last year when I reproduced "Britain Works —
O.K." many of you responded, welcoming the serial.
This time .our focus is on
Japan. I am happy to reproduce 'here, a despatch
from Tokyo by Peter Hazeihurst titled.
"WHEN JAPANESE WORKERS GO ON STRIKE"
If anyone has any comments, please do feel free to write to
me. I, for one, believe that EXCELLENCE AT POWAI CAN ONLY
COME OUT OF A RESPONSIBLE AND PARTICIPATIVE DIALOGUE AMONGST ALL
SECTIONS OF EMPLOYEES.
With regards,
H.C. PAREKH
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