Dear Shilpa / Varad,
I just read your very informative article :
E – governance needs a human interface / Business Line
At one place you write :
“ In particular, these community anchors could be proactively trained by the State to spread awareness about using digital apps, and their feedback could be used to improve the user interface and user experience (UI/UX), for example, making the UI/UX more customised to the needs to new-to-smartphone or feature phone users.”
In this context, you might want to look-up my following blogs ( sent as e-mails to concerned Policy Makers ) :
Ø Dhakneji says : Pahile APP ………………………………………………………[ 12 April 2021 ]
Ø I SIN > < U SIN ( I Seek It Now > < U Solve It Now ) …………[ 12 Dec 2012 ]
With regards,
Hemen Parekh
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