FW: [Ticket#10206708] RE: InMobiAds Not Appearing in Production Mode

Thara

Once again , we seem to be stuck !

I depend on you to bail us out

Regards

Hemen

PS:

You can reach Nitin on ( M ) 0-98199,90372

From: Nitin Ruge [mailto:nitin.ruge@sentientsystems.net]
Sent: Monday, December 26, 2011 4:42 PM
To: thara.s@hp.com; siteonmobile@gmail.com
Cc: Hemen Parekh; shuklendu.baji@sentientsystems.net
Subject: FW: [Ticket#10206708] RE: InMobiAds Not Appearing in Production Mode

Dear Thara/Revathi,

We have downloaded latest APk for Akash Tablet & testing on Akash . Morning we have received actual Ads after applying jobs , now instead of Ads we are receiving “packaged web interactions on mobile  message” & next to it Go To Website button , on clicking on this it is redirected to “site on mobile” site.

We had sent mail to the InMobi regarding this , in response we have received following details from Mr.Rajiv (from InMobi) to confirm .

Kindly confirm the same below. Without your confirmation we cannot proceed further.

Regards,

Nitin Ruge

022-42666657

From: Rajiv Tandon [mailto:Rajiv.Tandon@inmobi.com]
Sent: Monday, December 26, 2011 1:11 PM
To: Nitin Ruge; Siddharth Srinivasan; 'Hemen Parekh'
Cc: InMobi Helpdesk; Vaibhav Pandey
Subject: RE: [Ticket#10206708] RE: InMobiAds Not Appearing in Production Mode

Hi Nitin,

Nice talking to you.

As discussed, sending you the ‘Publisher Integration Guidelines’ document.

Please also find account details to which the site Id belongs (the one, you sent in your request) :

Site Id : 4028cb1333eded0b0133efc10a79003e

Site/App Name : Jam Test App

Site URL : http://www.getjar.com/mobile/284133/MyJobs

Account Login : das.prosenjit.eie@gmail.com

Thanks!

Regards,

Rajiv Tandon

Solutions Engineer,

Global Business Operations

InMobi 

London | San Francisco | Tokyo | Singapore | Bangalore | Nairobi

Download a Global View of Mobile Advertising

www.inmobi.com/research

From: Rajiv Tandon
Sent: Monday, December 26, 2011 12:27 PM
To: 'Nitin Ruge'; Siddharth Srinivasan; 'Hemen Parekh'
Cc: InMobi Helpdesk; Vaibhav Pandey
Subject: RE: [Ticket#10206708] RE: InMobiAds Not Appearing in Production Mode

Sure Nitin.

I will call just you.

Also just FYI, I can be reached at : +91-9886031088

Thanks!

Regards,

Rajiv Tandon

Solutions Engineer,

Global Business Operations

InMobi 

London | San Francisco | Tokyo | Singapore | Bangalore | Nairobi

Download a Global View of Mobile Advertising

www.inmobi.com/research

From: Nitin Ruge [mailto:nitin.ruge@sentientsystems.net]
Sent: Monday, December 26, 2011 12:27 PM
To: Rajiv Tandon; Siddharth Srinivasan; 'Hemen Parekh'
Cc: InMobi Helpdesk; Vaibhav Pandey
Subject: RE: [Ticket#10206708] RE: InMobiAds Not Appearing in Production Mode

Hi Rajiv,

We have some queries. Can we have your contact No.

Or you can call me on 022- 42666657

Regards,

Nitin Ruge

From: Rajiv Tandon [mailto:Rajiv.Tandon@inmobi.com]
Sent: Monday, December 26, 2011 10:59 AM
To: Siddharth Srinivasan; Hemen Parekh
Cc: InMobi Helpdesk; 'nitin.ruge@sentientsystems.net'; Vaibhav Pandey
Subject: RE: [Ticket#10206708] RE: InMobiAds Not Appearing in Production Mode

Hi Hemen,

Nice to connect with you.

When we try with your sample POST request, we’re able to see ad responses as below :

Post Request :

requestactivity=AdRequest&d-deviceModel=Milestone&d-deviceMachineHW=Linux%28Android%3A2.6.29-omap1%29&d-deviceSystemName=BASE&d-deviceSystemVersion=1.0&d-deviceName=MOTO_RTHS&d-deviceBTHW=Fri+Dec+23+11%3A44%3A08+Asia%2FCalcutta+2011&d-deviceStorageSize=InBuilt%3A197+MB&d-device-screen-density=1.5&d-device-screen-size=480X854&x-inmobi-phone-useragent=Mozilla%2F5.0+%28Linux%3B+U%3B+Android+2.1-update1%3B+en-gb%3B+Milestone+Build%2FSHOLS_U2_02.36.0%29+AppleWebKit%2F530.17+%28KHTML%2C+like+Gecko%29+Version%2F4.0+Mobile+Safari%2F530.17&mk-siteid=4028cb1333eded0b0133efc10a79003e&u-id=a8c0ffdea5851f881f89cf51d1d67245&mk-version=pr-SPEC-ATATA-20091223&format=xhtml&mk-ads=1&h-user-agent=inmobi_androidsdk%3D3.0.1&u-InMobi_androidwebsdkVersion=3.0.1&u-appBId=hp.com.jamtasklet&u-appDNM=My+Jobs&u-appVer=1.0&d-localization=en_gb&d-netType=edge&d-orientation=1&mk-banner-size=15&u-lat_lon_accu=12.937368757142858%2C77.61046112857143%2C60

Ad Response :

<AdResponse><Ads number="1"><Ad type="banner" actionType="2" actionName="web" width="320" height="50"> <AdURL>http://c.w.inmobi.com/c.asm/3/t/12q6/v2q/2/b/a0/u/0/0/0/a8c0ffdea5851f881f89cf51d1d67245/78d58759-0134-1000-c3d3-000613580003/1/433ca8e6</AdURL> <![CDATA[ <a href="http://c.w.inmobi.com/c.asm/3/t/12q6/v2q/2/b/a0/u/0/0/0/a8c0ffdea5851f881f89cf51d1d67245/78d58759-0134-1000-c3d3-000613580003/1/433ca8e6"> <img border="0" src="http://r.w.inmobi.com/FileData/8adc00d3-10f8-4105-abe0-b9f26c9f65e115.gif" alt="" /> </a> <style> body {margin:0px;} </style> ]]> </Ad>

</Ads></AdResponse>

<AdResponse><Ads number="1"><Ad type="banner" actionType="1" actionName="android" width="320" height="50"> <AdURL>http://c.w.inmobi.com/c.asm/3/t/12q6/v2q/2/b/a0/u/0/0/0/a8c0ffdea5851f881f89cf51d1d67245/78d6f48f-0134-1000-f540-000113950003/1/70fa0a3d</AdURL> <![CDATA[ <a href="http://c.w.inmobi.com/c.asm/3/t/12q6/v2q/2/b/a0/u/0/0/0/a8c0ffdea5851f881f89cf51d1d67245/78d6f48f-0134-1000-f540-000113950003/1/70fa0a3d"> <img border="0" src="http://r.w.inmobi.com/FileData/b48b6a6f-83c5-49c3-a737-a76bd0b8540f15.png" alt="" /> </a> <style> body {margin:0px;} </style> ]]> </Ad>

</Ads></AdResponse>

The request parameters look perfectly fine.

Could you tell us what is the error message you’re seeing? Please do send us the logcat showing the error.

Also let us know if you’re test mode is turned ON?

Thanks!

Regards,

Rajiv Tandon

Solutions Engineer,

Global Business Operations

InMobi 

London | San Francisco | Tokyo | Singapore | Bangalore | Nairobi

Download a Global View of Mobile Advertising

www.inmobi.com/research

From: Siddharth Srinivasan
Sent: Monday, December 26, 2011 10:10 AM
To: Hemen Parekh
Cc: InMobi Helpdesk; 'nitin.ruge@sentientsystems.net'; Rajiv Tandon; Vaibhav Pandey
Subject: RE: [Ticket#10206708] RE: InMobiAds Not Appearing in Production Mode

Hi ,

Let me put you in touch with Vaibhav and Rajiv who should be able to help you out.

Sid

From: Hemen Parekh [mailto:hcp@recruitguru.com]
Sent: Sunday, December 25, 2011 6:37 PM
To: Siddharth Srinivasan
Cc: InMobi Helpdesk; 'nitin.ruge@sentientsystems.net'
Subject: FW: [Ticket#10206708] RE: InMobiAds Not Appearing in Production Mode

Siddharth

I would highly appreciate if you can talk to the concerned person at your Helpdesk

We need your help to get going

Regards

hemen

From: S, Thara [mailto:thara.s@hp.com]
Sent: Sunday, December 25, 2011 4:06 PM
To: Hemen Parekh; 'siteonmobile@gmail.com'
Cc: 'shuklendu.baji@sentientsystems.net'
Subject: RE: [Ticket#10206708] RE: InMobiAds Not Appearing in Production Mode

Hi

Please find the answers below :

For integration issues:
1. A sample POST request with the error logs.

12-24 18:31:27.250: VERBOSE/InMobiAndroidSDK_3.0.1(3608): requestactivity=AdRequest&d-deviceModel=Milestone&d-deviceMachineHW=Linux%28Android%3A2.6.29-omap1%29&d-deviceSystemName=BASE&d-deviceSystemVersion=1.0&d-deviceName=MOTO_RTHS&d-deviceBTHW=Fri+Dec+23+11%3A44%3A08+Asia%2FCalcutta+2011&d-deviceStorageSize=InBuilt%3A197+MB&d-device-screen-density=1.5&d-device-screen-size=480X854&x-inmobi-phone-useragent=Mozilla%2F5.0+%28Linux%3B+U%3B+Android+2.1-update1%3B+en-gb%3B+Milestone+Build%2FSHOLS_U2_02.36.0%29+AppleWebKit%2F530.17+%28KHTML%2C+like+Gecko%29+Version%2F4.0+Mobile+Safari%2F530.17&mk-siteid=4028cb1333eded0b0133efc10a79003e&u-id=a8c0ffdea5851f881f89cf51d1d67245&mk-version=pr-SPEC-ATATA-20091223&format=xhtml&mk-ads=1&h-user-agent=inmobi_androidsdk%3D3.0.1&u-InMobi_androidwebsdkVersion=3.0.1&u-appBId=hp.com.jamtasklet&u-appDNM=My+Jobs&u-appVer=1.0&d-localization=en_gb&d-netType=edge&d-orientation=1&mk-banner-size=15&u-lat_lon_accu=12.937368757142858%2C77.61046112857143%2C60

2. Carrier IP address.

Not Applicable  for us.

3. The country from where the test is being performed.

India - Bangalore

4. IDE (if any - For SDK integrations)

Eclipse

5. The application or mobile site development platform (iOS, Android, PHP, etc.)

Android

6. SDK version or the InMobi API version (If Applicable):

SDK a300 (Build 3.0.1)

7. Are you testing from an actual mobile device?

Yes , we are testing from an actual mobile device.

8. Are you testing through a simulator? Which one?
 At times we use  simulator Android 2.1

 For Payment Issues:
1. What payment month are you having trouble with?

December 2011

2. Have you changed the mode of payment recently? If Yes, please provide the date of the change.
 NA

Thanks & Regards

Thara S

From: Hemen Parekh [mailto:hcp@recruitguru.com]
Sent: Sunday, December 25, 2011 9:23 AM
To: S, Thara; 'siteonmobile@gmail.com'
Cc: 'shuklendu.baji@sentientsystems.net'
Subject: FW: [Ticket#10206708] RE: InMobiAds Not Appearing in Production Mode

Dear Thara

I am afraid I cannot answer these questions. Beyond me !

Could you please ?

Thanks

hemen

From: InMobi Helpdesk [mailto:helpdesk@inmobi.com]
Sent: Sunday, December 25, 2011 9:16 AM
To: Hemen Parekh
Subject: [Ticket#10206708] RE: InMobiAds Not Appearing in Production Mode

Dear Customer,

Thank you for writing to InMobi.

This is an auto-generated response to acknowledge that we have received your e-mail. A Support Engineer will respond shortly.

The subject line of this email contains your ticket number. Our system will use this number to track the support process, so please don't to change the subject line during correspondence.

So we can better help you, please provide us the following details:

For integration issues:
1. A sample POST request with the error logs.
2. Carrier IP address.
3. The country from where the test is being performed.
4. IDE (if any - For SDK integrations)
5. The application or mobile site development platform (iOS, Android, PHP, etc.)

6. SDK version or the InMobi API version (If Applicable):

7. Are you testing from an actual mobile device?
8. Are you testing through a simulator? Which one?

 For Payment Issues:
1. What payment month are you having trouble with?
2. Have you changed the mode of payment recently? If Yes, please provide the date of the change.
--
The InMobi Support Team

This is an auto-generated response

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The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. The firm is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt.

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The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. The firm is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt.