RE: Your Press Release re ALA CARTE selection of TV Channels / URGENT

Good .  Keep up the pressure

hcp

From: Hetal Haria [mailto:hetal@3pconsultants.co.in]
Sent: Thursday, January 17, 2019 11:21 AM
To: advbcs-2@trai.gov.in; arvind@gov.in; contact@tatasky.com; help@tatasky.com
Cc: vishesh@incomegroup.in; Hemen Parekh; nituvishesh@gmail.com
Subject: RE: Your Press Release re ALA CARTE selection of TV Channels / URGENT

Dear All,

This is with regard to the trail mail sent to your team by my Director Mr Hemendra Parekh.

Subscriber ID : 1002936472

User Name : Hemendra Parekh

I would like to inform you that this subscription was due renewal yesterday. When I called TATA Sky customer service asking them about the price change and details of new channel rates and how do I select them, to which they mentioned that TRAI has postponed the date for new rates. Customers will be intimated once the new channel price is introduces.

Channel packages given by TATA Sky are still the old one. As I dint have any other option I had to recharge this account on bases of the old price. We are not allowed to choose ala carte channels and are compiled to choose the bouquet plans.  

I would request you to take the necessary actions against this miss information given to TATA Sky users by the company. As I don’t see this mentioned on any of the news shared by TRAI. Refer to the link below.

http://main.trai.gov.in/sites/default/files/PRNo0410012019.pdf

Dear TATA SKY team,

Kindly refer to the link below this clearly shows that your team is misguiding the customers. Request you to have a look at the same or you will lose genuine customers like us.

https://www.livemint.com/Consumer/siQd3c9finYNn3natNkriM/Trai-ticks-off-Tata-Sky-for-lack-of-customer-support-on-new.html

www.3pconsultants.co.in

Warm Regards, Hetal Haria Office Manager Three P Consultants Pvt. Ltd. Direct    : +91 22 67070306  Mobile   : +91 9867020364  301 Hyde Park, Saki Vihar Road, Andheri East, Mumbai-400072, India  Members of Penrhyn International & SpenglerFox Excellence in Retained Executive Search Consulting since 1990

From: Hemen Parekh [mailto:hcp@recruitguru.com]
Sent: Monday, January 14, 2019 6:06 PM
To: 'advbcs-2@trai.gov.in'; 'arvind@gov.in'
Cc: hcp@RecruitGuru.com; 'contact@tatasky.com'; 'help@tatasky.com''; Hetal Haria; frontoffice@3pconsultants.co.in; 'vishesh@incomegroup.in' (vishesh@incomegroup.in)
Subject: Your Press Release re ALA CARTE selection of TV Channels

Shri Anil Kumar Bhardwaj-ji  (011- 23237922 )

Shri Arvind Kumarji  (  011-23220209  )

Dear Sirs,

I refer to your following Press Release :

http://main.trai.gov.in/sites/default/files/PRNo0410012019.pdf

It reads :

Consumer has complete freedom to choose their desired 100 Standard Definition (SD) channels within the network capacity fee of maximum Rs.130 I-.

The desired channels could be in A-Ia-carte Free to Air channels or Pay channels or bouquet of pay channels or any combination thereof.

The choice completely rests with the consumers.

I tried to reach you over the phone but could not ( busy / temporarily disconnected )

I have 2 tv connections from TATA SKY at my residence in ANDHERI – MUMBAI , for which , I have been ( so far ) forced to pay about Rs 14,000 per year – as a result of having to select certain BOUQUETS of channels – whether I needed all or not !

Hence, I am extremely thankful to TRAI for this PRESS  RELEASE , which enables me to select INDIVIDUAL TV CHANNELS of my choice , instead of entire BOUQETS

Unfortunately , upon visiting web site of TATA SKY just now , I found that there is no provision for ALA CARTE selection , unless , I first select ( forcibly ) , some BASIC PACK  !

This is totally contrary to your Press Release !

I urge you to inquire into this matter on an urgent basis and instruct TATA SKY to modify their ONLINE offering to truly reflect your instructions

With regards,

Hemen  Parekh

hcp@RecruitGuru.com

( M ) 98,67,55,08,08