#Umang : My Suggestion Implemented
========================
DNA ( 24 Nov 2017 ) carries following news :
“ One app for all citizen services “
PM Modi launches UMANG – a single platform for accessing around 200 govt services
PM Modi said during inaugural session of GCCS ,
“ We launched the UMANG Mobile App which will provide over a hundred citizen-centric services
At the back-end, these services will be
catered by many different departments of the Union and State governments
This integrated approach will add an
automatic layer of ‘ peer performance pressure
‘ in the working of these departments “
This is one more example of “ a
government that invites suggestions from ordinary citizens , listens to those
suggestions and implements the same , if
found to improve governance “
Four years ago ( on 18 Aug 2013 ) , I sent my following suggestion to leaders of major
Political Parties , which were engaged in National Election campaign :
I
SIN > < U SIN [ short for : I SEEK IT NOW >
< U SOLVE IT NOW ]
The last sentence of this blog read :
“ I
have no doubt that the political party which promises , “ I
SIN >< U SIN “ , will get voted to power in 2014 “
Then I found this reflected in BJP’s Poll Manifesto ( 26 March
2014 ) , as follows :
=======================================================
# BJP has been known
for good Governance and e-Governance
will become the backbone for good Governance. BJP
aims to nurture a Digital India - making
every household and every individual
digitally empowered
Information
Technology has made it possible to make
information and services reach to the ordinary men and women even in remote
areas, easily and effectively.
Availability of information is
the key to empowerment of the stakeholders. This also reduces the scope for
discretion and manipulation
# Leverage technology for e-Governance and engage proactively with the
people through social media for participative governance and effective public grievance redressal mechanism.
It is a matter of personal satisfaction
that I SIN >
< U SIN , was named UMANG
and launched at the hands of Shri Modi ,
yesterday
But UMANG is a
“ Work in Progress “ and has a long way to
go !
Eg :
·
When I searched for the following “Search Terms“ UMANG returned “0 results“:
National
Commission for Women / Garbage Clearance / Road
Repair / Rationing ( Food
Distribution ) / Bus Transport / Railways / Irrigation
/ Building Permits / Revenue – Land Records / Anti-Corruption
/ Municipality
When
I searched for “ Water Supply “ or
“ Electric Supply “ or “ Post “ , I got as result, “ Bharat BillPay “ !
When
I searched for “ Police “ , I got
only “ CRPF “ !
·
I
could not find any FEEDBACK MECHANISM
, of the following kind , suggested in I
SIN > < U SIN :
=======================================================
“
Touching name of any
department name will open a SMS message box
where the user will type out his complaint ( in a language of his choice
)
There will be option to speak-out and record voice message , for illiterate users
Touching SEND button will transmit the complaint and within minutes,
user will receive SMS reply , giving :
Name of Officer
responsible
Office Landline No
Mobile No
Email Id
Complaint No
Expected date of
solving
Bingo !
Then publish online , a tabulation
of departments , arranged in the descending order of the no of complaints
received / cleared / pending!
If
these “ improvements “ get incorporated
in UMANG real fast , I have no doubt that BJP will return to Lok Sabha in 2019 , with an ABSOLUTE MAJORITY !
24
Nov 2017
www.hemenparekh.in / blogs
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