Twitter Seva ( V
2.0 ) ?
Times of India ( 23
Feb 2017 ) carries following news report :
Centre
to launch ' Twitter Seva ' to reach citizens
The Union home ministry will soon launch its own 'Twitter Seva' forum to
capture citizens' grievances aired through various social media
handles related to the ministries and have them addressed, where actionable, through its departments and divisions.
According to a home ministry official, the ministry will identify some keywords relating to public services rendered by its various departments as well as issues directly handled by the ministry.
According to a home ministry official, the ministry will identify some keywords relating to public services rendered by its various departments as well as issues directly handled by the ministry.
Each time a citizen
tweets a grievance or complaint relating to the keyword, it will reflect on a central server within the home ministry.
Where these grievances
and complaints are found actionable, the department concerned will initiate process for
their redressal and accordingly inform the complainant on Twitter.
The authorities concerned will be assigned to resolve problems and
difficulties of people on a real-time basis, said a home ministry official.
----------------------------------------------------------------------------------------------
Another news in Times of India ( 26 May 2017 ) gives
following statistics in respect of the Tweets received :
·
6 / 7 lakhs per month ( through 7,500 handles )
·
#Mociseva ( @DIPPGOI ) processed 750 cases
·
Indian Railways processes 7,000 tweets per day
·
MEA received 10,000 complaints since launch in Dec 2016
Twitter India head of policy , Mahima Kaul said :
“ Many ministries have used their accounts for GRIEVANCE REDRESSAL … the Indian government’s holistic use of Twitter is
a pretty good example for citizen engagement “
Moral of
the Story :
If , at first , no one seems to listen
to your suggestion for reform , do not give up
Keep sending emails ( to NDA ministers /
Secretaries ) , again and again ( remember that childhood story of a spider
trying to climb and repeatedly falling until success ? )
Give them a credit for being “ overburdened “ – not curses for being “ clueless “ !
.
I have no doubt that , one day soon , Twitter Seva will graduate into the following
full-fledged Mobile App that I have been
urging Centre / State Governments to implement , since past 4 YEARS ! ( -
at least 10 emails since 18 Aug 2013 ! )
27 May 2017
With Regards,
hemen
parekh
(
M ) +91 - 98,67,55,08,08
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