Speedy
Grievance Redressal ?
In
2011 , the then UPA government had introduced a bill called :
"
Rights of Citizens for Time Bound Delivery of Goods and Redressal of
Grievances "
After
5 years , that bill has lapsed ( - had they passed it then , they could
have been in power today ! )
Earlier
this year , a group of Central Govt secretaries proposed a new avatar called :
"
Central Public Service Delivery Act "
That
is about to morph into , what will be called :
"
Delivery of Services and Redressal of Public Grievances Scheme " (
no need for a bill )
Economic
Times ( 21 June 2016 ) quotes Shri Jitendra Singh , Minister of State in the
PMO , as follows :
"
This Scheme is at a very early stage of preparation . It will make service
delivery and grievance redressal more time-bound and make officers more
accountable "
When
asked whether monetary penalties or adverse ACR entries will feature in the
Scheme , Shri Singh said :
"
This is all being worked out "
As
part of the Scheme, the government may introduce a column in the Annual
Confidential Report ( ACR ) , of officers to assess their promptness in dealing
with public grievances and their performance in delivery of services
This
could mean a red mark in the records of the non-performing officers
While
welcoming this long overdue measure , I strongly urge Shri Singh to make the
entire process ,
#
Online and Automatic ( Mobile App based )
#
Impartial and Non-biased ( No human intervention or control )
#
Authentic and Easy - to - Understand ( Graphical )
#
Results accessible to all citizens ( Transparent )
All
that Shri Singh has to do , is to implement my following suggestion sent to
Shri Narendra Modiji ( with copies to Madam Nirmala Sitharaman / Shri Amitabh
Kant / Shri Shailendra Singh ) on 06 Nov 2014 :
-------------------------------------------------------------------------------------------------------------------------------
-----------------------------------------------------------
I
SIN><U SIN
That could be the name of an android app ( I Seek It Now
> < U Solve It Now )
To be developed by India’s Central Home Ministry for
successful implementation of proposed,
“ Delivery of Services Act “
The app will come pre-installed on those mobile phones
which Government of India plans to distribute FREE , to some 400 million “ Poor
People “ of India , before the 2014 National Election ( and on those 220
million Aakash Tablets )
Issuer will enter the Mobile No and that person’s Aadhar
Card No, in a computerized central database , before issuing the phone
Hence , no need to login to the App , whose screen will
read :
I WISH TO SEND MY COMPLAINT TO
THE FOLLOWING DEPARTMENT :
National Commission for Women
Garbage Clearance
Water Supply
Electricity Supply
Roads Repair
Rationing ( Food Distribution )
Police
Bus Transport
Railways
Post
Employment
Education
Irrigation
Building Permits
Revenue / Land Records
Anti Corruption
Other ……………………………………….etc
(List should not exceed 50)
Touching name of any department name will open a SMS message
box where the user will type out his complaint ( in a language of his choice )
There will be option to speak-out and record voice
message , for illiterate users
Touching SEND button will transmit the complaint and
within minutes, user will receive SMS reply , giving :
Name of Officer responsible
Office Landline No
Mobile No
Email Id
Complaint No
Expected date of solving
BINGO !
Then publish online , a tabulation of departments , arranged
in the descending order of the no of complaints received / cleared / pending !
This frugal innovation will bring in Good Governance all
over India
Request Nandan Nilekani / Sam Pitroda to
help out , even though they may be busy implementing my earlier suggested app
,
“ VotesApp “
“ VotesApp “
I have no doubt that the political party which promises ,
“ I SIN >< U SIN “ , will get voted to power in 2014
( May be this now ought to read : ..... will get voted to
power in 2019 ! )
-------------------------------------------------------------------------------------------------------------------------
24
June 2016
www.hemenparekh.in / blogs
hemen
parekh
Marol
, Mumbai , India
(
M ) +91 - 98,67,55,08,08
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