A System based Solution

Dear  Shashi

I know , you must be flooded with complaints from people of Delhi

Here is my suggestion ( my today's blog ) towards a solution

regards

hemen

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A   System - based   Solution

DEAR  PEOPLE  OF  DELHI  :

Of course , you have a right to complain to your government and seek solutions to your problems

But then , 150 lakh people could each have a problem which , he / she wants solved " yesterday "  !

That would inundate your government , leading to a chaos , instead of satisfactory solutions  !

That is why Arvind said ,

"  Give us 10 days time to put in place , a system "

You could help him devise / implement  such a system

To begin with , submit your complaints in the following " Structured " manner ( - should be NEATLY handwritten ) :

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COMPLAINT  FORM

>   Complainant Name

>   Age

>   Gender

>   Mobile No

>   Landline No

>   Email Id ( Optional )

>   Address

>   Nature of Complaint

>   To be attended by Dept ( your best guess )

>   Max no of days in which to attend ( be generous )

>   Date submitted ( date / month / year )

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You may handover your complaint to ,

>    Government Secretariat

>    Arvind's Residence (  deposit in box kept outside  )

>    Nearest  AAP  office

You gave previous Congress Government , 15 years for solutions of your problems - with no solutions

Now give , at least 15 days to AAP government  !

Be reasonable  !   Be patient  !

DEAR  ARVIND  :

Here are a few suggestions for you,

>   Within 10 days , print and distribute such a Complaint Form , widely

      all over Delhi . Keep it simple  !

>    Make it downloadable from Delhi Government web site

>    Within 15 days , enable online submission of complaints on Govt web

      site . For each complaint , give comprehensive feedback . Make entire

      database searchable to any visitor , in a transparent manner

>   Within 30 days , start a Call - Center , where people can register their

      complaints over phone (  IVRS  ?  )

>   Within 45 days , launch Mobile App , "  Magic  Wand " , suggested by

      me , 2 days back 

*   hemen   parekh   (  30  Dec  2013  /  Mumbai  )