10 Day Deadline ?
DNA
( 30 June ) reports :
In
a meeting to review PRAGATI ( Pro-Active Governance and Timely Implementation )
, Prime Minister Shri Modi , pulled up officials for the large volume of
complaints related to the e-commerce sector and asked for taking steps to
decisively address issues and an effective follow-up action within next 10 days
There
is no doubt , the concerned officers will , in turn , pull-up those e-com
companies , all of which are in private sector
Are
we barking up the wrong tree ?
If
they fail to quickly resolve customer complaints , managers of those private
sector firms stand to lose their jobs when their bosses discover that such
non-redressal means losing sales and market-share
But
citizen's complaints to Government officers are perhaps , a thousand times more
!
And
when these go un-attended , no one knows and no Government officer need fear
losing his job !
But
, on the other hand , if they perform and deliver , no citizen will grudge that
Rs 1 lakh*crore annual burden that 7th Pay Commission recommendation will
impose on the treasury
Whether
we like it or not , nothing motivates a person to perform , as much as the
" FEAR INCENTIVE " - which is sadly missing in the Government Sector
!
The
only way this terrible situation can get corrected is to implement following
Mobile App ( I SIN > < U SIN ) , repeatedly sent by me to NDA ministers ,
over past 2 years
What
is more , there will be no need to fill-up those 2 lakh planned vacancies in
various government departments , over the next 2 years !
Allow
me to " prophesize " :
There
will be no need to even fill up vacancies arising out of resignations /
retirements / terminations / deaths etc during the next 2 years !
Expect
current govt employee strength to shrink from 32 lakhs to 30 lakhs by Dec 2018
!
--------------------------------------------------------------------------------------------------------------------------
Sunday, 18 August 2013 ( Blog
date )
That could be the name of an android app ( I Seek It Now
> < U Solve It Now )
To be developed by India’s Central Home Ministry for
successful implementation of proposed,
“ Delivery of Services Act “
The app will come pre-installed on those mobile phones
which Government of India plans to distribute FREE , to some 400 million “ Poor
People “ of India , before the 2014 National Election ( and on those 220
million Aakash Tablets )
Issuer will enter the Mobile No and that person’s Aadhar
Card No, in a computerized central database , before issuing the phone
Hence , no need to login to the App , whose screen will
read,
I WISH TO SEND MY COMPLAINT
TO THE FOLLOWING DEPARTMENT :
National Commission for Women
Garbage Clearance
Water Supply
Electricity Supply
Roads Repair
Rationing ( Food Distribution )
Police
Bus Transport
Railways
Post
Employment
Education
Irrigation
Building Permits
Revenue / Land Records
Anti Corruption
Other ……………………………………….etc
(List should not exceed 50)
Touching name of any department name will open a SMS
message box where the user will type out his complaint ( in a language of his
choice )
There will be option to speak-out and record voice
message , for illiterate users
Touching SEND button will transmit the complaint and
within minutes, user will receive SMS reply , giving,
Name of Officer responsible
Office Landline No
Mobile No
Email Id
Complaint No
Expected date of solving
Bingo !
Then publish online , a tabulation of departments , arranged
in the descending order of the no of complaints received / cleared / pending!
This frugal innovation will bring in Good Governance all
over India
Request Nandan Nilekani / Sam Pitroda to
help out , even though they may be busy implementing my earlier suggested app
,
“ VotesApp “
“ VotesApp “
I have no doubt that the political party
which promises , “ I SIN >< U SIN “ , will get voted to power in
2014
----------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------
with regards,
hemen
parekh
Marol
, Mumbai , India
( M
) +91 - 98,67,55,08,08
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