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hemen parekh
From: YSS [mailto:seoindia87@gmail.com]
Sent: Tuesday, March 03, 2015 2:25 PM
To: contact@recruitguru.com
Subject: Welcome your guest with automated IVR
Sent: Tuesday, March 03, 2015 2:25 PM
To: contact@recruitguru.com
Subject: Welcome your guest with automated IVR
The need for a human
operator to handle a high volume of repetitive phone calls is a thing of the
past. Today, Computer Telephony Integration (CTI) leverages the power and
versatility of computers to enhance a phone system. The automated applications
provide callers with the information they require-many times without having to
speak to a Front Desk Executive or telephone operator.
Swagatam IVRS is designed
to meet the growing need for a comprehensive information system to cater a
Hotel administration. It is a vital software tool for any Hotel or Hospitality
unit for handling frequently requested information. The information request may
come from either the regular visitor/guests, Business Travelers, Tour operators
or from the peoples who are interested to use the hotel facilities. A typical Hotel
information request may be in the form of the following:
) Hotel Information &Facilities
provided.
ü Location & Rout info.
ü Distance from Airport/Railway station/Bus Stand.
ü Options to Reach Hotel.
ü Check in and check out Timings.
ü Facilities like, spa, gym, play stations, sports
available (pool table, snooker, etc.).
ü Party halls, Business Auditoriums/conference room with
video facility, etc.
) Tariff& Room availability
Information Services.
ü Different Tariff announcements.
ü Rooms, there facilities.
ü Availability of rooms, halls.
ü Any special Discount Announcement.
) Book on phone Service.
ü Room booking on phone.
ü Check in time with date.
ü Meal Oder Booking.
ü Pick & Drop Booking from Airport/Railway station/Bus
stand.
ü Cab booking for site scene, City travel, etc.
) City Info Service.
ü Places to visit in city.
ü Historical places.
ü Emergency contacts, Hospitals, Trauma centers, Police
Stations etc.
ü Famous Food joints, Restaurants info.
ü Markets, Famous/must buys products like handloom stuff
etc.
Special Features of
Swagatam IVRS.
) Automatic Time based Welcome Massage
play.
ü Good Morning, Afternoon & Evening.
) Personalized Welcome for Regular
guests/Visitors.
ü Welcome by name.
) Auto Booking for Regular Guest/Visitor
on the basis of their preference.
) Auto Dial Out system.
ü Personal Greetings for VIP guests, regular Visitors
guests on their birthdays, anniversaries etc.
) Voicemail System in the rooms.
ü Peoples can leave messages for the guest if they know
the room number.
ü Guests can hear those messages once they are in room.
ü Auto Deletion of the messages at the time of check
out.
ü Auto Wake – up calls.
ü Auto Reminder Calls.
Short Message Service (SMS) Module.
Can be integrated with GSM gateway or URL link
for adding SMS facility in the Hotel.
There can be
more customized applications which can be developed depending on the specific
need of a Hotel. Swagatam IVRS is a flexible CTI (Computer Telephony
Integration) solution with a built–in application generator program. Hotel
management can find this tool very user friendly to handle the Front
Desk/Reception queries which are frequently asked by guest of a Hotel. This
tool can also act as a Management Information System in a Hotel for strategic
decision-making when the captured data are displayed in form of standard
reports. YSS IT Services & Solutions Pvt. Ltd is your solution
partner in developing & implementing this comprehensive but simplified
Hotel Information System.
Databases Supported
Many applications require a
database interface with an IVR system. Swagatam provides emulation and links to
many databases such as MySQL, Microsoft Access, dBase, FoxPro, MS-SQL Server,
ODBC, Informix, Oracle, and many others. Data runs between the IVR system and
the database application through specific variables.
Extra
Modules of the Swagatam IVRS
Fax
Support
The Insight software has full support for the fax
technology provided by the Intel Corporation. The software can make use of the
same phone line for voice and fax.
Call Bridging
Call Bridging is a technique
where a call arrives on one telephone line and goes out on another telephone
line. This feature is useful for digital trunks and other situations where the
phone company does not provide the call transfer feature.
Caller ID Support
The Insight software makes full uses
of the Caller ID. It logs the all the calls received with the associated Caller
ID’s. It can also log the touch-tone keys the caller presses for further
analysis.
Text to Speech
As
an option the IVR system can effortlessly speak e-mail messages. The system can
read product descriptions, names, addresses, news articles, and much more.
Voice Recognition
Voice
Recognition modules recognize words, names, spoken letters and numbers. Callers
can spell names, order products, and enter account numbers or zip codes, all
without pressing the phone keys, just talking.
Software Features
Some of the
features of the software are as:
Ø
Based on Digital
telephony hardware and MS-windows operating systems.
Ø
Interfaces with the
Internet Electronic Mail Systems.
Ø
Reporting capabilities.
Ø
Immediate call answering.
Ø
Call statistics on
screen.
Ø
Online hard disk
De-fragmenting can be done.
Ø
Remote diagnostics and
support.
Ø
Graphic User Interface
for centrally controlled system.
About Us:
YSS IT Services & Solutions Pvt. Ltd., specialized
in Telecom & IT Solutions. With the expertise and experience over 10 year,
YSS team is creating innovative, bullet-proof communication and IT software,
providing customers a peace of mind along with the customized and complete
solutions.
For Information Contact:
Contact
us for all kinds of CTI solutions like Voice Mail, IVR, Fax on Demand, UMS etc.
We guarantee to have a product to suit your computer telephony needs.
One
Stop Solution for all your IT Needs
|
YSS IT Services &Solutions Private Limited.
D-- 25 Sector-7,
Noida (Near Metropolitan Hotel)
PIN. 201301, Uttar Pradesh, India
Phone. +91-7065759555
Email. info@ysssolutions.net
|
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