A System - based Solution
DEAR PEOPLE OF DELHI
:
Of course , you have a right to complain to your
government and seek solutions to your problems
But then , 150 lakh people could each have a problem
which , he / she wants solved " yesterday " !
That would inundate your government , leading to a
chaos , instead of satisfactory solutions !
That is why Arvind said ,
" Give us 10 days time to put in place , a
system "
You could help him devise / implement such a
system
To begin with , submit your complaints in the following
" Structured " manner ( - should be NEATLY handwritten ) :
-------------------------------------
COMPLAINT FORM
> Complainant Name
> Age
> Gender
> Mobile No
> Landline No
> Email Id ( Optional )
> Address
> Nature of Complaint
> To be attended by Dept ( your best
guess )
> Max no of days in which to attend ( be
generous )
> Date submitted ( date / month / year )
--------------------------------------------------------------
You may handover your complaint to ,
> Government Secretariat
> Arvind's Residence (
deposit in box kept outside )
> Nearest AAP office
You gave previous Congress Government , 15 years for
solutions of your problems - with no solutions
Now give , at least 15 days to AAP government !
Be reasonable ! Be patient !
DEAR ARVIND :
Here are a few suggestions for you,
> Within 10 days , print and distribute
such a Complaint Form , widely
all over Delhi . Keep it
simple ! In Hindi as well !
> Make it downloadable from Delhi
Government web site
> Within 15 days , enable online
submission of complaints on Govt web
site . For each
complaint , give comprehensive feedback . Make entire
database searchable to
any visitor , in a transparent manner
> Within 30 days , start a Call - Center
, where people can register their
complaints over phone
( IVRS ? )
> Within 45 days , launch Mobile App ,
" Magic Wand " , suggested by
me , 2 days back
* hemen parekh
( 30 Dec 2013 / Mumbai )
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